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Here at Ambassador, we are committed to fostering a safe and pleasant experience for all of our shoppers. We want to be as transparent as possible, which is why we have dedicated a place just to inform you of our procedures.
When you visit www.ambassadorwatches.com, we may gather personal information that you have given us when purchasing one of our products or through data collected by cookies.
Policy and Protocol
As the customer, you have the right to return what you ordered and receive a complete refund of a product within 60 days of receiving the order. To receive a refund, please note that it is imperative that the watch is in the same, new condition that it was when it was originally dispatched. Returns should go back to the facility that it was delivered from. Please speak with a member of our customer service team to get further instructions on how to proceed.
What is your delivery policy?
All orders received before 4pm EST will be dispatched to a courier within 12 hours. All shipments include a tracking number that is traceable directly from ambassadorwatches.com If ordering from within Europe, your item should be delivered within 1-3 business days. For all international shipments, please allow 2-4 business days for delivery.
What if I change my mind?
You can return your unused item for up to 60 days after delivery and receive a full refund.
Warranty and Repairs
The warranty for an Ambassador watch is ten years from the date of purchase.
Can I track my order?
Once your order has been shipped, you will receive a tracking number. If your order does not arrive within the promised delivery time, please get in touch with our customer service team.
Where are orders being shipped from?
Every Ambassador watch will be dispatched from Sweden. All orders will be issued a tracking number and be transmitted via express shipping. Each order will be sent using DHL Global Express.
You have the option to pay with your credit card, debit card, bank payments, or PayPal. For payments made with a credit or debit card, we use the payment managing system Stripe. Ambassador does not directly deal with any credit or debit card numbers, with all payments being processed by Stripe which is PCI DSS level 1 compliant.
To exchange the watch you ordered, the following policies and instructions apply. You are allowed to exchange a product that is the same or lesser in price. If you are wanting to exchange a product for one that is of a higher value, then we will issue a refund. Once the refund is processed, we will inform you, allowing you to order a new watch at your convenience.
Warranty and Repairs
The warranty for an Ambassador watch is three years from the date of purchase. Our warranty will cover manufacturing defects of the watch on the movement, case, or crystal. Other components of the watch (besides the ones listed previously) are not covered under warranty. If you need to have a repair or replacement under warranty, you must use the form under our 'Contact Us' page, which will be titled 'Warranty and Repair'. The email should contain your name, address, order number, and a detailed account of the issues.
Charges for repair and/or replacements will incur for the following scenarios, even if the watch is still in warranty.
-Failure or damage due to negligence or improper use (dents, cracks, crushing, knocks, broken glass)
-Failure or damage due to unwarranted repairs or alterations
-Failure or damage due to fire, water, or natural disasters
-Normal wear and tear damage and/or aging (e.g slight scratches)
This warranty will allow you (the customer) to receive a free replacement in accordance with the terms and conditions specified, and will not confine lawful rights of the customer.